Terms of Service

1. Who we are

These Terms of Service (the "Terms") are an agreement between you and Ratelimitly Technologies - FZCO, a free zone company with limited liability incorporated in Dubai Silicon Oasis under Dubai Law No. 16 of 2021 (registration number 83651, trade license number 90420, issued by the Dubai Integrated Economic Zones Authority), with its registered office at DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates ("Ratelimitly", "we", "us"). You can reach us at contact@ratelimitly.com.

They govern your access to and use of the Ratelimitly websites, APIs, control plane, data plane, and related services (together, the "Service").

The following documents are incorporated into and form part of these Terms: the Acceptable Use Policy, the Service Level Agreement, the Data Protection Addendum (where it applies to you), and the Security Overview. All of our legal documents are indexed at ratelimitly.com/legal.

2. Acceptance

By creating an account, accepting these Terms during onboarding, or using the Service, you agree to these Terms. If you use the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity. You must be at least 18 years old. The Service is intended for business use.

3. Early access

The Service is currently offered as an early access product. During early access, the Service (including features, limits, APIs, and pricing) may change, be interrupted, or be discontinued at any time, and no service level commitment applies unless we agree to one with you in writing — see the Service Level Agreement. We will use reasonable efforts to give notice of material changes.

4. The Service; your configuration

Ratelimitly provides rate limiting and load shedding for your APIs. You acknowledge that the core function of the Service is to intentionally reject, delay, or shed traffic according to the limits and rules you configure. You are responsible for your configuration, including limit values, key design, and your application's behaviour when the Service is unreachable (fail-open or fail-closed). Ratelimitly is not liable for the consequences of limits that were enforced as configured, or for your application's handling of rejected or shed requests.

5. Accounts and security

You must provide accurate account information and keep it current. You are responsible for activity under your account and for safeguarding sign-in links, API keys, and other credentials. Notify us promptly at contact@ratelimitly.com if you suspect unauthorised use of your account.

6. Acceptable use

Your use of the Service must comply with the Acceptable Use Policy, which is part of these Terms.

We may suspend or limit the Service immediately where we reasonably believe use violates the Acceptable Use Policy, threatens the security or integrity of the Service or others, or exposes us to legal liability. Where practicable we will notify you and work with you to restore service.

7. Fees and billing

Paid plans are billed through our payment processor (currently Stripe) on the pricing in effect for your plan. Usage-based charges are calculated from our measurements of your use, which are authoritative absent manifest error. Amounts are exclusive of taxes; you are responsible for any applicable taxes other than taxes on our income.

We may change pricing with at least 30 days' notice; changes apply from your next billing period. Fees are non-refundable except where these Terms or applicable law provide otherwise. If we terminate your access without cause, we will refund any prepaid fees covering the period after termination. We may suspend the Service for amounts that remain unpaid 14 days after notice.

8. Your data and our IP

You retain all rights in the data you submit to the Service, including rate-limit configuration and traffic metadata ("Customer Data"). You grant us a limited licence to process Customer Data solely to provide, secure, and improve the Service and to meet our legal obligations. We may use aggregated, de-identified data that does not identify you or any person for operating and improving the Service.

We and our licensors retain all rights in the Service. If you send us feedback, we may use it without restriction or obligation to you.

9. Confidentiality

Each party will protect the other's non-public information with at least reasonable care, use it only as needed to perform under these Terms, and not disclose it except to personnel and advisers under confidentiality obligations, or where required by law (with notice to the other party where lawful).

10. Privacy and data protection

Our Privacy Policy explains what personal data we process and why. It forms part of these Terms. Where we process personal data on your behalf, the Data Protection Addendum applies; our security measures are described in the Security Overview.

11. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY IS LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR, IF YOU HAVE PAID NOTHING, USD 100.

Nothing in these Terms excludes liability that cannot be excluded under applicable law, including for fraud or for death or personal injury caused by negligence.

13. Indemnity

You will defend and indemnify us against third-party claims, and resulting damages, penalties, and reasonable costs, arising from your Customer Data, your use of the Service in breach of these Terms, or your violation of law or third-party rights. We will notify you promptly of any claim and allow you to control the defence, provided any settlement that imposes obligations on us requires our consent.

14. Term, suspension, and termination

These Terms apply while you use the Service. You may stop using the Service and close your account at any time. We may terminate these Terms or your access with 30 days' notice, or immediately for material breach, non-payment, security risk, or where required by law. During early access we may also discontinue the Service as described in Section 3.

After termination we will make your exportable data available for 30 days on request, then delete it in the ordinary course, subject to legal retention obligations. Sections that by their nature should survive (including 8, 9, 11, 12, 13, and 16) survive termination.

15. Changes to these Terms

We may update these Terms. For material changes we will give at least 14 days' notice by email or in-product notice before they take effect. Your continued use of the Service after the effective date constitutes acceptance. If you do not agree, stop using the Service before the changes take effect.

16. Governing law and disputes

These Terms are governed by the laws applicable in the Emirate of Dubai and the federal laws of the United Arab Emirates, without regard to conflict of laws rules. The courts of Dubai have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service, and each party submits to that jurisdiction. To the extent permitted by law, claims must be brought within one year of the events giving rise to them, and each party waives any right to participate in a class or representative action.

17. General

Neither party is liable for delay or failure caused by events beyond its reasonable control. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. You will comply with applicable export control and sanctions laws in using the Service. If a provision is unenforceable, the rest remains in effect. These Terms and the documents they reference are the entire agreement between us regarding the Service. Notices to us go to contact@ratelimitly.com; notices to you go to your account email.

18. Contact

Ratelimitly Technologies - FZCO
DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates
contact@ratelimitly.com